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Raving Fans: A Revolutionary Approach To Customer Service
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
Detalles del producto
Editorial : William Morrow; 1er edición (19 Mayo 1993)
Idioma : Inglés
Tapa dura : 137 páginas
ISBN-10 : 0688123163
ISBN-13 : 978-0688123161
Dimensiones : 5.5 x 0.65 x 8.25 pulgadas
Clasificación en los más vendidos de Amazon: nº8,185 en Libros (Ver el Top 100 en Libros)
nº4 en Relaciones con Clientes
nº109 en Gestión de Empresas (Libros)
nº161 en Liderazgo Empresarial (Libros)
Opiniones de clientes: 4.6
1,656 calificaciones
Editorial : William Morrow; 1er edición (19 Mayo 1993)
Idioma : Inglés
Tapa dura : 137 páginas
ISBN-10 : 0688123163
ISBN-13 : 978-0688123161
Dimensiones : 5.5 x 0.65 x 8.25 pulgadas
Clasificación en los más vendidos de Amazon: nº8,185 en Libros (Ver el Top 100 en Libros)
nº4 en Relaciones con Clientes
nº109 en Gestión de Empresas (Libros)
nº161 en Liderazgo Empresarial (Libros)
Opiniones de clientes: 4.6
1,656 calificaciones
Amazon Price History
This is our record of Amazon price changes for Raving Fans: A Revolutionary Approach To Customer Service (0688123163) since we began monitoring it.
| Price Type | Lowest Ever | Highest Ever | Current + | Average |
|---|---|---|---|---|
| Amazon | (Jun 15, 2026) | (Jun 15, 2026) | 0,00 € (Jun 15, 2026) |
0,00 €
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Jun 15, 2026 01:24 AM
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