Good Services: How to Design Services That Work
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Good Services: How to Design Services That Work

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Product details
Publisher : BIS Publishers; 1st edition (10 Feb. 2020)
Language : English
Paperback : 224 pages
ISBN-10 : 9063695438
ISBN-13 : 978-9063695439
Dimensions : 13.46 x 2.03 x 19.94 cm
Best Sellers Rank: 18,897 in Books (See Top 100 in Books)
64 in Starting a Business
139 in Entrepreneurship Careers
2,154 in Arts & Photography (Books)
Customer reviews: 4.6
682 ratings

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