This is the latest version published by PeopleCert following their purchase of AXELOS in 2021. The ITIL 4 Foundation guidance introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. The guidance is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge. The guidance will help you to understand: how modern IT and digital service organizations operate how value streams increase speed and efficiency how cultural or behavioural principles guide work that benefits the wider organization how to use commonly-used service management terms and concepts
Product details
Publisher : PeopleCert (1 Jan. 2022)
Language : English
Paperback : 212 pages
ISBN-10 : 9925600006
ISBN-13 : 978-9925600007
Reading age : 18 years and up
Dimensions : 28 x 22.6 x 1 cm
Best Sellers Rank: 155,511 in Books (See Top 100 in Books)
Customer reviews: 4.1
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